Shipping + Delivery

Where do you ship to? We ship to most International markets. Please contact us at hello[at]edencelebrations{dot}com before placing your order if you're not sure and we can make the necessary arrangements.
How much does shipping cost? For all orders, there is a flat fee of US$30.00 per box for deliveries worldwide (excluding Hong Kong). All shipments are made through Hong Kong Post and are trackable.  If you require express delivery, that can be arranged for an additional fee that is dependent on courier provider selected. 
What forms of payment do you accept? We accept all major credit cards - Visa, Mastercard and American Express, Diners Club, JCB and Discover - as well as Paypal. All payments are processed through a 100% secure server and your information is protected with the highest level of care and protection.
When will my order ship? Orders ship within 2 business days of receiving cleared payment.
How long does it take to deliver?

Shipping to international destinations varies widely, depending on location.   
North America - 8 to 14 working days
Europe - 6 to 10 working days
Australia/NZ - 7 to 10 working days
South East Asia - 5 to 8 working days 
Middle East + Africa - 8 to 12 working days 

Will I have to pay customs fees/duties/taxes on my package?

Eden Celebrations is not responsible for any duties or taxes that may incur from international shipping.  Please familiarize yourself with your country’s rules regarding custom fees on packages so that you are not surprised once your package arrives. International packages requiring customs forms will be marked as “merchandise” and list the price paid at checkout.

What is your return policy?

 We're sorry to hear if you are not happy with your purchase.  A full refund will be made upon physical receipt of the return of the box in good working condition.  The cost of the return delivery is the responsibility of the buyer.      

Product Availability

Although an item may be indicated as in stock on our site, we can't guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.